Frequently asked questions
What is Baby Box Club?

Baby Box Club is a monthly subscription service that delivers thoughtfully curated boxes designed to bring joy, support, and development to babies, toddlers, and mamas. Each box follows an age-appropriate theme with items that are both useful and fun.
What comes in the Baby Subscription Boxes (Months 1–12)?

Each monthly baby box includes four items tailored to your child’s stage:

    •    Book

    •    Fun/Developmental Item

    •    Wearable/Cute Item

    •    Mama Treat

Themes change each month to match the season, milestones, and sensory development.
Do you offer a Toddler Subscription Box?

Yes! The Toddler Box (Ages 1–3) is designed for busy, curious toddlers.

Each monthly toddler box includes:  

    •    Book

    •    Educational activity or toy

    •    Fun item

    •    Mama goodie

Themes change each month to match the season, milestones, and sensory development.

Items are curated with toddlers in mind, but parents should always use their best judgment. If an item feels better suited for an older toddler, simply tuck it away and save it for future play — your little one will grow into it quickly!
Who are these boxes perfect for?

•    New parents who want age-appropriate items without the research

    •    Busy moms who love a little monthly happy mail

    •    Toddlers who thrive on themed activities and new books

    •    Grandparents, aunts, uncles, and friends looking for a meaningful gift
What ages are the boxes for?

Our boxes are designed for little ones from newborn through age 3 — with monthly items tailored to their stage, plus a little something for mama in every box. Baby Boxes cover newborn to 12 months, and our Toddler Boxes continue the fun through ages 1–3. Toddler items are generally safe for ages 1–2, but parents should use their best judgment — and if something feels a bit advanced, simply save it for later play as your child grows into it.
Can I gift a Baby Box?

Absolutely! Both the monthly subscription and the Welcome Baby Box make wonderful gifts for new parents. Just select the gift option at checkout, and we’ll take care of the rest.

When will my box ship?

Subscription Boxes:

If you subscribe on or before the 10th, your first delivery will be this month’s Baby Box, delivered this month. Subscriptions placed after the 10th will start with next month’s Baby Box. Please note: boxes are tailored to your baby’s age/month milestone, so orders placed after the 10th will be curated to match next month’s age milestone. All boxes ship within the same month they’re billed, and you’ll receive tracking once your box is on the way.

Welcome Baby Box:

We process and ship all Welcome Boxes within 3–5 business days of purchase.
What is your return or refund policy?

For safety and hygiene reasons, we cannot accept returns of opened or used products. However, if a product arrives damaged or your box is missing something, please contact us within 7 days of delivery, and we’ll do what we can to make it right.
Can I cancel anytime?

Yes! If you’re on the Monthly Plan, you can cancel anytime. The Annual Journey Plan and Remaining Months Plan are prepaid and designed as a full commitment, so they can’t be canceled mid-plan.
How can I contact you?

We’d love to hear from you! Reach us at hello@babyboxclub.co or message us on Instagram @officialbabyboxclub.